Shipping

Our regular postage is FREE.

Orders placed before 3:00pm Monday to Friday will more than likely be sent the next business day. Once handed over to Australia Post or Couriers White Diamond Teeth Whitening is not liable for orders taking longer than expected. Tracking numbers with express post will be supplied in a confirmation email.

White Diamond Teeth Whitening only accepts orders within Australia.

Orders are sent within 1-2 business days. In rare cases delays could be experienced with shipment which we hold no liability for.

To ensure product quality we check our product and test our lights prior to shipping, we also ensure all products are sent sealed – fresh and unused. Once your items have been shipped/posted, the following is an approximate guide for expected delivery:

? Regular Post – 2 to 8 business days
? Express Post – next business day (major capital cities) and second day delivery for certain regional locations

Returns

We pride ourselves on having the most up to date premium product proven to work but everyone is different and results will vary greatly from person to person. This variation can depend on the state of teeth, length of use, individual’s reaction and whether or not you follow the instructions provided correctly.

It may take a number of applications to see results in some cases. Unfortunately, unless the product is defective or faulty, White Diamond Teeth Whitening is not able to refund purchases.

Unfortunately, if you change your mind we cannot offer a refund.

If your item is defective we can provide a refund within a week from purchase. The refund will only be processed if the items are returned in their original state, which includes the packaging material, manuals, lights and syringes with product. We cannot offer a refund if only partial items are returned.

Before returning the item, please email info@whitediamondteeth.com.au outlining the fault with the item. Please note it is your responsibility for the cost of returning the faulty item. Please return the item to:

21 Myrtle Close
Mt Sheridan
QLD 4868

Follow us on Instagram